Refund policy
Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to make it right.
Refunds We offer a 7-day satisfaction guarantee from the date of delivery. If you are unsatisfied with your purchase, please contact us at surefind@yahoo.com within 7 days and we will issue a full refund to your original payment method — no return necessary.
Late Refund Requests Refund requests made after 7 days from the date of delivery are reviewed on a case-by-case basis. Please contact us at surefind@yahoo.com and we will do our best to find a fair resolution.
Damaged or Incorrect Items If your item arrives damaged or you received the wrong product, please email us at surefind@yahoo.com with a photo and your order number. We will resolve the issue promptly with a full refund or replacement.
Skincare & Personal Care Products For health and hygiene reasons, we do not accept physical returns on opened skincare or personal care items. However, if you are unsatisfied for any reason, please reach out and we will make it right.
Exceptions Unfortunately, we cannot accept returns on sale items or gift cards.
Processing Time Approved refunds are processed within 5–7 business days and will appear on your original payment method.